iQueue Registered Traveler Program
Terms and Conditions
This Membership and Use Agreement (“Agreement”) is between iQueue and you as an applicant, member and/or user of the iQueue Registered Traveler Program. This Agreement sets forth the terms and conditions for your participation in and use of the iQueue Registered Traveler Program and related services.
The iQueue program follows the standards that were originally set by the Transportation Security Administration (“TSA”) of the United States Department of Homeland Security. Though compliance with such requirements is no longer mandated by the TSA, iQueue continues to hold itself to a higher standard, following the original specifications and regulations developed for the program.
The iQueue program is open only to U.S. citizens and permanent foreign residents age 12 and over. Individuals under the age of 18 may only enroll and participate in the program in conjunction with a parent or legal guardian who is a member of the iQueue program. Membership is limited to individuals who have been assessed (i.e., “vetted”) and accepted by iQueue and who have paid the current annual membership fee to the iQueue program.
Persons who wish to enroll in the iQueue program are responsible for all fees associated with the service. Upon completing your application for membership, your credit card will be charged. If you are entitled to a discount based upon special partnerships, then the membership fee portion of your credit card will be discounted accordingly.
The date at which your membership begins is the date at which you have been approved for your membership and your credit card is charged. Your account will automatically renew on each anniversary of your enrollment. You will be sent an email notification prior to this date to allow you to elect not to renew your membership. Renewal rates will be at the then current rates for membership. Should you choose to not renew your membership, your iQueue Card will be deactivated on the expiration date.
1. iQueue will utilize government best practices and procedures to authenticate applicant documents during the enrollment process.
2. iQueue will capture applicant biographic and biometric data (such as fingerprints, iris scans, and photographs) during the enrollment process.
3. iQueue will forward to the RT Clearinghouse biographic and biometric data to support the issuance and production of the final RT card.
4. iQueue will issue a Membership card once enrollment into the program is completed and the card is produced.
In contracting for the iQueue membership service, applicants, members and users of the program and related RT facilities (referred to as "Customers") agree as follows:
1. Customer acknowledges and agrees that when iQueue submits an applicant's name to its agents for vetting purposes, the process may result in incorrect or unjustified matches of names of applicants who pose no terrorist threat; likewise, the clearing hous or its agents may accept persons who do present a terrorist threat. Therefore, Customer releases iQueue and any facility in which the iQueue service is used, from any and all liability, and holds each of them harmless from any and all damages or injury resulting directly or indirectly from the use or misuse of data and from all vetting decisions by the clearing house, its agents, or any government agency.
2. Customer acknowledges and agrees that iQueue is not an insurer against injuries or losses related to the performance of the iQueue or other Registered Traveler membership cards, the card readers, and/or the overall system for granting access to designated Registered Traveler access lane(s). Customer agrees not to hold iQueue liable for any injury or loss in connection with such access system or from any loss or expense suffered by Customer resulting directly or indirectly from such performance or failure or inability to use expedited processing procedures.
3. Customer acknowledges that in the case of a lost or stolen card, it is the Customer's responsibility to promptly notify iQueue at registered.traveler@flyiqueue.com. Failure to do so may result in termination of membership.
4. Customer acknowledges that the iQueue enrollment year begins on the day that approval to use the system is granted.
5. Customer acknowledges that all decisions related to who is allowed to board or not to board an airplane at any airport are solely the responsibility of the federal Transportation Security Administration (TSA) and that iQueue is not in any way responsible for any direct or indirect consequences or damages related to those decisions.
6. Customer acknowledges and agrees that iQueue and/or any Registered Traveler system such as the iQueue program is in no way a substitute for the security checkpoint procedures implemented by TSA and therefore is not liable for any loss, injury or damage to Customer, to property, or to any third parties, arising from any participation in or use of the iQueue program and facilities.
1. Customer acknowledges that the iQueue operates at airport security checkpoints typically regulated by the TSA. As such, the TSA can suspend such programs and services at any or all locations at any time if changes in the security environment warrant. If the Registered Traveler program is terminated by a government agency for any reason, the member will be provided a pro-rata refund of his or her membership fee.
2. Customer acknowledges and agrees that payment of a fee to participate in a Registered Traveler program such as iQueue neither guarantees acceptance into the program nor continued enrollment status in the program.
3. Customer authorizes the iQueue program to collect and retain information necessary to provide Customer support including the biographic and biometric information collected at enrollment.
4. Customer acknowledges and agrees to update his/her biographical data, such as address or phone number, within 30 days of any changes taking effect.
Our privacy policy is applicable to all members and applicants. iQueue reserves the right to change its policies from time to time.
1. Any member can request a refund for any reason. A monthly pro-rated refund will be issued less initial set-up costs (approximately $40).
1. This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware. Venue for any claim, demand or action under this Agreement shall be Wilmington, Delaware.
2. This Agreement constitutes the entire understanding of iQueue and Customer. If any provisions in this agreement are declared invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired and shall not render this agreement unenforceable, invalid or illegal as whole.
3. The Customer may not assign, transfer or delegate any rights or obligations hereunder.
4. This website is owned and operated by iQueue, LLC., which provides its services to you subject to these Terms and Conditions.



